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Client Reviews

Public Insurance Adjuster Client Reviews Massachusetts, Connecticut, and Rhode Island

Thank you for all your wonderful comments about our work! It is very kind of you to take the time to share your experience.  Your satisfaction is our top priority at SPIA. We love hearing feedback from our clients.

Advocating exclusively for the policyholder since 1994

"Lee Silverstein’s guidance and expertise made this painful process a breeze for me."

“The evening when I found my home up in flames and was able to retrieve myself from the shock and devastation for a second, I came to the realization that I needed professional help that could guide me through every step of the way. I was approached by quite a few adjusters that night, but Mr. Silverstein was the only one that was recommended to me.

I met with Mr. Silverstein the next day, and that day was the last day of my worries. His guidance and expertise made this painful process a breeze for me. He has been prompt and comprehensive in his responses and usually provided personal attention by meeting in person to discuss my options.

I strongly recommend him to anybody who has to face the same devastation.”

Emre T

"Lee was amazing at working with our insurance company to get us what we truly needed to fix our kitchen."

We had our kitchen flood from a burst dishwasher pipe and were quoted a miniscule amount of money for the claim. Lee was amazing at working with our insurance company to get us what we truly needed to fix our kitchen.

Even though the job wasn’t that big, it was a lot of work due to a frustrating insurance company. We always felt like Lee spent time on our project and explained every detail we needed to understand. I would highly recommend Lee to anyone with an insurance claim.”

Jess Krefting

"Without Lee Silverstein I would not have received what was owed to me from the insurance company to fix my property."

“On October 7 ,2020 I had six trees fall on my house ,shed ,and deck. I had quite a bit of damage. Without Lee Silverstein I would not have received what was owed to me from the insurance company to fix my property. It took several months before the insurance even started to pay for the damage. It was a year before they came back with their engineer for a second time to see what damage they missed the first time.

Lee worked with my contractor, engineer, and insurance adjuster to finally get what was owed to me in damages. I have finally been able to start repairs.

Lee is a very hard worker and I recommend him very highly. I would definitely work with Lee again!”

Cindy Lavimodiere

"Lee was professional and relentless with the insurance company."

“I had a significant insurance claim due to tree damage. After months of getting the runaround from the insurance company, I hired Lee to help with my claim—best decision I could have made!

I am certain that nobody could have done a better job. Lee was professional and relentless with the insurance company. I’m confident that every penny of my claim was done properly.

Highly recommended. “

Shea Inslee

"We felt Lee had our backs through the entire process."

“I hired Lee this summer after lightning struck my house and deck. I would highly recommend Lee. He handled every aspect of the claim, and was most diligent, saving time and aggravation for me and my wife

He is excellent at returning texts and emails in a very timely manner. He proved very thorough with a review of the damages, and found things the insurance company adjuster missed.

We felt Lee had our backs through the entire process. He secured us a great settlement which we would not have achieved on our own. I feel strongly Lee would do a great job for you, and we are grateful we hired him!.”

J. Dumas

"Lee really helped me to navigate through the chaos and disruption in a very effective and supportive manner."

“If you need a public insurance adjuster who is extremely knowledgeable, professional, prompt, reliable, honest, and personable, then you should hire Lee Silverstein.

I was dealing with a difficult adjuster for my insurance company and a sketchy contractor. Lee really helped me to navigate through the chaos and disruption in a very effective and supportive manner.
In addition, he discovered that I was entitled to significantly more in insurance proceeds, due to obscure clause in my contract that I never knew existed. And the insurance company was not about to tell me about it!

Lee is available throughout the claims process from start to finish, and is always responsive to calls and requests. I greatly appreciated his promptness, kindness, and integrity, and highly recommend him.”

Chet Urban

"Don’t hesitate to reach out to Lee!"

My family and I had a kitchen fire in October. At first I thought I could handle it myself. I quickly realized I needed help! My wife found Lee online and I called him immediately. It was late at night so I was expecting to leave a message

To my surprise, Lee answered the phone! He was extremely helpful and agreed to meet us right away. He has been essential throughout the whole process. We can’t thank him enough!

Don’t hesitate to reach out to Lee! Thank you, Lee!

Andrew Dana

"Extremely knowledgeable—always made himself available to me."

I retained the services of Lee Silverstein after a substantial water loss to my residence. The claim was somewhat complex due to an existing four-zone radiant heat system below the hardwood floors. It was damaged during the mitigation process when removing the severely damaged floors throughout the majority of the first floor level, as well as my home gym in the finished basement below that had been recently renovated.

I found Lee to be professional and extremely knowledgeable of the claims process. He also helped me navigate the release of the settlement funds from my bank. Lee always made himself available to me, often after hours, to answer my questions and concerns. I am very happy with the services provided by Lee and would gladly recommend him.”

Baiquing Li

"Go with the best—Lee Silverstein"

“We had a fire a few years ago and a flood recently. We were in the great hands of Lee Silverstein. He was professional, timely, and truly cared about the damages we suffered. I highly recommend have a Public Adjuster. You might as well go with the best—Lee Silverstein

Judy Ryan

"Very knowledgeable and does a thorough job."

“I highly recommend Lee Silverstein. He worked hard for us in dealing with our insurance to help process our claim. He is very knowledgeable and does a thorough job. Using his services was a great decision for us. We couldn’t have worked through this process so smoothly without his assistance.

Emily Kramer

"Working with Lee made a terrible situation so much easier."

“My partner and I had a pipe burst overnight in our building while we were out of town. It caused extensive damage to multiple floors.

The Insurance Company Adjuster we were assigned was difficult, right out of the gate. We knew we needed additional support. We found Lee’s name after some research, and even though we were a bit outside his coverage area, he still came out and evaluated our loss.

We couldn’t feel more fortunate that we were able to retain Lee’s services because we ended up with a very complex repair and claim situation.

Lee’s experience, resources, and dedication were instrumental in getting the funds needed to restore the building to its original condition.

To put it simply, working with Lee made a terrible situation so much easier. While I hope I don’t have to call on his services again any time soon, I would not hesitate to do so.

YW

"Achieving Success Amidst Challenges: Lee Silverstein's Exceptional Support in Homeowner's Claim"

Lee Silverstein represented us in a recent homeowner’s claim and we are very grateful and extremely pleased with the support and settlement we achieved in our partnership with Lee. Navigating a claim in the middle of a pandemic posed many challenges but Lee was steadfast in his approach and continually went above and beyond to ensure we were receiving a settlement that would compensate the significant increase in labor and products that occurred in conjunction with the pandemic.”

“When using Lee you will have an organized streamlined process with accessible communication, organized documentation and clear direction with the settlement, displacement/additional living expenses and have access to his arsenal of expert colleagues in whom you may need to consult with from time to time. Our family would highly recommend Lee and his services and use him without hesitation in the future if the scenario arises.”

Kristen Direnzo

"Navigating Insurance Claims with a Star: Lee's Invaluable Expertise and Guidance"

“Lee is a zillion stars. We are so pleased how he helped guide us through the wilderness of insurance claims. We would not have gotten a dime without his expert advice. Not only that, he knows a lot about various types of damage, contractors, and is a wealth of vital information. I cannot say enough good things. Suffice it to say, in the future, I will not even want to cross the street without his guidance!!!”

Marc Andelman

"Exceptional Service and Expertise: Silverstein Public Insurance Adjuster Goes Above and Beyond"

“Silverstein Public Insurance Adjuster is the greatest! All it took was one phone call and Lee quickly arrived to see the tree that had taken out our porch. He used his in-depth knowledge of home owner insurance to analyze our policy and expediate the entire claims process.”

“He clearly communicated to us throughout the process, answering all questions with kindness and detail. Without Lee’s expertise we would have floundered and would not have come close to the resolution that he achieved for us. Thank you, Lee!”

Judy C.

"Professionalism To The Highest Standards"

“When our house burned, Mr. Silverstein was one of the first persons to arrive on the premises once the fire was out. What initially impressed us the most was Mr. Silverstein asking if we were all right. If you have suffered a fire loss, you know how much this knind of caring means to you.”

“Several words that we can use to describe Mr. Silverstein are: honest, compassionate, diligent, trustworthy, professional, knowledgeable and patient.”

“We count ourselves very fortunate that he was available to take us on as clients and should we ever again be in need of his services, we would not hesitate to seek him out. From the beginning, we knew that Lee was working for us, to get us the best possible settlement and to quickly and efficiently resolve our claim.”

Claudia G.

Sturbridge, MA

"Maximum Benefits"

“I experienced a home fire. I phoned Lee Silverstein and he traveled to my house that same day assessing the structural damage and estimating the value of the contents that were destroyed by the fire.”

“Lee was extremely helpful in working my homeowner’s insurance company in getting the maximum benefits from my policy. He guaranteed 20-30% extra from what my insurance company offered and he came through beautifully.

“Lee worked diligently with the restoration team that was restoring my house. He was able to get the best prices possible for materials and labor so I won’t have to add personal funding to take care of this tragedy.”

Cynthia S.

Bolton, MA

"Highly Responsive"

“You answered our call of distress with speed, arriving within an hour of our initial phone call. Then you skillfully handled our questions and concerns with ease as you coordinated the steps necessary to minimize further damage and begin the cleanup process. Your professionalism was clearly evident then and during the subsequent meeting that took place.”

Carol F.

Leominster, MA

"An historic property settlement far beyond our expectations"

“We suffered a water loss due to frozen burst pipes that caused extensive damage to our home in Worcester, which is listed on the National Register of Historic Properties.

Built in 1853, it featured ornate original woodwork and floors throughout that were badly damaged. We were on winter break in Florida and knew we needed help to manage the large and complex claims process for a loss of our type.

After doing a lot of research and interviewing, we chose SPIA to work with our insurance company on our behalf. Lee worked tirelessly, arrangement for necessary mitigation to prevent further damage.

Our house was monitored daily in our absence. He coordinated a creative out-of-the-box solution to heat the affected areas with temporary baseboard heaters, and negotiated with the insurance company to pay for that. He provided updates and things progressed every day.

Lee met with woodwork experts and obtained detailed sub-bids to recreate the ornate woodwork and floors. He incorporated these bids his repair estimate.

Our insurance company sent out a Large Loss Adjuster from out of state, and Lee worked beautifully with him to secure us a settlement that was far beyond our expectations.

I have found Lee to be one of the most caring, empathetic, honest, trustworthy, and reliable people I have ever met who has handled a personal matter for me. I highly recommend Lee to anyone who has a property damage claim and needs a Public Adjuster. Thank you so much, Lee!”

Jim and Dr. Clara Savage

Worcester